FlowBox · Support
FlowBox Support
Review common issues and recovery steps below. If you still need help, include your device model, iOS version, steps, and the visible error message. Do not email identity documents, bank-card details, passwords, or complete private files.
Support: admin@xinghebit.com01
Images or PDFs will not import
Confirm the file is within the limit shown in the app. Password-protected PDFs can be unlocked in the app; the password is used only in memory. For blurry images, retake the page in even light with the document flat.
02
Processing failed or keeps waiting
On-device OCR, table recognition, and supported translation can run independently. Offline cloud tasks enter an encrypted queue and resume automatically when connectivity returns. Credits reserved for failed or cancelled tasks are refunded.
03
Subscription is not unlocked
Confirm you are using the Apple ID that made the purchase, then select Restore Purchases on the FlowBox Pro page. If it still does not restore, check the product in Apple's subscription management screen before contacting support.
04
Protecting sensitive content
The import screen warns about possible identity documents, bank cards, medical records, contracts, and credentials. You can use Private Mode, redact high-confidence fields, or cancel upload. Private Mode is not written to history or the offline queue.
05
Exporting or deleting data
The Account page can export a local data package. You can delete an individual result, content item, project, or all history. Account deletion completes the cloud request before local data is cleared.
06
Important limitations
FlowBox output is for organization assistance; verify important facts against the source. Contract-risk output is not legal advice. Seek a qualified professional for legal, medical, financial, or other professional matters.